Privacy Policy
Effective Date: 21 October 2026
1. Introduction
Welcome to Capital Root (“we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms, advertisements, and other communication channels.
This Privacy Policy explains how we collect, use, store, process, and share your information when you enquire about personal loan products or request assistance with loan-related services through our website, https://capitalroot.in/.
By using our website or submitting your information through our enquiry forms, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following information when you submit an enquiry or request assistance:
- Full name
- Mobile number
- Email address
- City or location
- Employment or company details
- Monthly salary or income range
- Requested loan amount
- Information relevant to assessing your general loan eligibility
- Other information you voluntarily provide through our forms or communication channels
We may also collect limited technical information, such as IP address, browser type, device information, website usage data, and advertising interaction data, through cookies and similar technologies where applicable.
Please do not submit passwords, OTPs, bank account credentials, or other sensitive security information through our website forms.
3. How We Use Your Information
We may use your information for the following purposes:
- To respond to your personal loan enquiry.
- To understand your loan requirements.
- To contact you regarding available loan products and services.
- To connect you with relevant banks, Non-Banking Financial Companies (NBFCs), lenders, or authorised loan service providers, where applicable.
- To communicate through phone calls, SMS, email, or WhatsApp regarding your enquiry.
- To coordinate follow-ups and provide customer support.
- To improve our website, services, and advertising campaigns.
- To prevent spam, fraud, misuse, and unauthorised activity.
- To comply with applicable legal and regulatory requirements.
Submitting an enquiry does not guarantee loan approval, a particular interest rate, or loan disbursement.
4. Sharing of Information
Capital Root does not sell your personal information as a standalone product.
We may share relevant information with the following parties when necessary and permitted by applicable law:
- Banks and Non-Banking Financial Companies (NBFCs).
- Loan providers, financial service partners, and authorised intermediaries.
- Technology, website hosting, analytics, and customer communication service providers.
- Advertising platforms, where applicable and subject to their policies and your privacy choices.
- Government authorities, regulators, or law enforcement agencies when legally required.
Information shared with lenders or financial service partners may be subject to their own privacy policies and terms. Please review those policies before providing additional documents or information directly to them.
We aim to share only the information reasonably necessary for the relevant purpose.
5. Advertising and Tracking Technologies
Our website and advertising campaigns may use services such as Meta advertising tools, Google Ads, analytics tools, cookies, pixels, or similar technologies to measure campaign performance, understand website usage, and improve relevant advertising.
These technologies may collect information about your interactions with our website or advertisements, subject to applicable settings, consent requirements, and platform policies.
You can manage cookies through your browser settings and available privacy controls. Disabling certain technologies may affect some website functions.
6. Data Security
Capital Root takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online platform or electronic transmission can be guaranteed to be completely secure. We encourage you to share information only through appropriate and secure channels.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, manage enquiries, maintain relevant records, resolve disputes, and meet applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to legal and regulatory requirements.
8. Your Privacy Rights
Subject to applicable law, you may request to:
- Access information held about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information where legally permissible.
- Withdraw consent for processing where processing is based on consent.
- Opt out of promotional communications.
- Raise a privacy-related complaint or concern.
To submit a request, contact Capital Root using the contact details provided below. We may need to verify your identity before processing your request.
Withdrawing consent may affect our ability to respond to or continue handling your loan enquiry.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, lender websites, or external services. Capital Root is not responsible for the privacy practices, security, or content of those third parties.
Please review the applicable privacy policy before sharing information with any external service or lender.
10. Children's Privacy
Our personal loan enquiry services are intended for adults who meet the applicable eligibility requirements. We do not knowingly seek to collect personal information from children through our loan enquiry forms.
If you believe that a child has submitted personal information to us, please contact us so that we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
Capital Root may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.
Any revised policy will be published on this page with an updated effective date. We encourage visitors to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Capital Root
Website: https://capitalroot.in/
Registered Business Address: [Enter Registered Business Address]
Privacy Contact Email: [Enter Official Contact Email]
We will review and respond to privacy-related requests in accordance with applicable law.
By submitting a loan enquiry through the Capital Root website, you acknowledge that you have read this Privacy Policy. Any consent required for specific processing activities will be obtained separately where applicable.